A Message to Our Customers About the Coronavirus


BrainsWay continues to monitor the evolving impact of COVID-19 pandemic closely. Without question, our top priority is the health and wellbeing of our loyal and growing customer base, the patients they serve, and our employees and their families.

BrainsWay is doing our part to minimize the spread of COVID-19, such as:

  • Updating Employees: We took action by informing our employees of specific guidelines put out by the CDC (Centers for Disease Control and Prevention), and we continue to keep our employees informed every several days.
  • Work from Home: We are practicing “social distancing,” and minimizing all face-to-face meetings. Most of our employees are now working from home during this time.
  • Travel: We have suspended any non-essential travel, which is defined as any other than urgent service-related issues.
  • External Events: We extended our non-participation in any external events (trade shows, exhibitions, conferences) through the end of June 2020, opting instead for videoconference attendance wherever available.


We fully understand the importance of patients continuing to receive their Deep TMS treatment, and thus BrainsWay remains fully operational and committed to serving our customers to the best of our abilities.

We also know the role our industry plays is more essential than ever. And we know you are at the forefront of the battle against mental illness, providing crucial treatments to many patients who are struggling with severe depression and OCD. We would like to express our appreciation and admiration for all that you do for your patients.

We at BrainsWay are proud to be deeply engaged with many of you in providing the tools, support, and services, and most importantly, hope, to the many who depend on you in their daily lives.  Thank you for your ongoing efforts.

For further information and recommendations for patient communications during the COVID-19 pandemic

BrainsWay recommends several interventions that may help TMS providers decrease the risk of COVID-19 transmission in their facilities