Brainsway Deep TMS Therapy - for Brain Disorder Treatment

Clinical Field Engineer: Los Angeles

Medical device company seeking self-driven clinical field engineer to lead on-site training and provide technical and logistic support to new and existing clients.

Interested applicants should send application to dillon.bruzzano@brainsway-usa.com

ESSENTIAL DUTIES AND RESPONSIBILITIES

Clinical Training:
• Schedule and coordinate installations of medical device equipment within a hospital or clinical setting.

·         Provide online and remote training to new and established partners.

·         Address customer training needs through site revisits.

·         Ensure continuous educational support to our partners in order to ensure safety and efficacy of service.

Technical and Logistic support:

·         Provide technical support and service management for all systems and ensure timely written reports of recommendations, progresses and concerns.

·         Control company logistics of assigned service inventories; transportation of company equipment and ensure proper return of leased equipment.

Sales & Marketing Support:

·         Provide trade show support and give clinical presentations regarding company services.

·         Continuously educate self on new content and materials and provide feedback as necessary.

·         Develop and implement new training tools.

Reporting and Administration:

·         Produce clinical applications reports and submit site surveys and training documentation to headquarters.

·         Book travel and file expense reports in a timely manner.

·         Update and maintain shared clinical training calendar.

Customer Site Support
• Provide prompt responses to customer inquiries and/or technical support.
• Troubleshoot basic onsite technical issues.
 
• Provide 24/7 helpline support as needed

Conduct & Personal Development:

·         Maintain a positive attitude in all customer interactions.

·         Attend and complete all required training.

·         Learn the company products and services to promote product line.

·         Manage time effectively; prioritize and make sound business judgments and decisions.

·         Adhere to all company policies regarding travel, meetings, expenses, and meals.

QUALIFICATIONS

·         Must be comfortable with presenting company services to groups of all sizes.

·         Ability to work independently without the need of extensive supervision.

·         Excellent verbal and written communication skills.

·         Excellent technological capabilities and ability to train customers on technical aspects of our service.

·         Proficiency in Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome.

·         Familiarity with clinical and data reimbursement and managed care policies & procedures a plus.

PHYSICAL REQUIREMENTS

·         Regularly lift and /or move up to 40 pounds, frequently lift and/or move up to 70 pounds and occasionally lift and/or move more than 100 pounds.

·         Push/pull weights of over 100 pounds when setting up/dismantling trade shows and/or maneuvering company equipment for display.

·         Must be able to stand; walk; sit; use hands and fingers, reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl.

·         Must be able to sit and/or drive for long periods of time when travelling.

·         Must be able to stand for long periods of time (8-15 hours) for multiple days.

COMPETENCIES

·         High attention to detail.

·         Understanding of scientific and technical terminology.

·         Ability to organize and prioritize tasks resulting in consistent productivity.

·         Ability to support a team environment and build strong working relationships.

·         Must possess excellent problem solving skills and ability to evaluate situations and prioritize factors in decision making.

·         Self-motivated, willing to utilize available resources for self-improvement and development.

·         Flexible: able to follow directions and accomplish tasks outside of normal duties as needed.

 

This position requires a minimum of 60% travel. Position is based in Los Angeles, California


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