Brainsway Deep TMS Therapy - for Brain Disorder Treatment

Clinical Applications Specialist

Location: Bala-Cynwyd, PA

General:

Lead on-site training for new and existing clients of our medical device product. Provide technical and logistic support to sites

This position requires a minimum of 75% travel

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

Clinical Training:

  • Setup and coordinate installations
  • Site Revisits to Address Customer Training Needs
  • Online or Remote Training
  • Educate Customers to establish safe and efficient protocol
  • Technical and Logistic support:
  • Provide technical support and service for all systems
  • Controls service inventories assigned, and ensures all equipment sent to customer is returned.
  • Provide service manage
  • ment with timely written reports on recommendations, progress and concerns.
  • Transport company equipment per company policy

Sales & Marketing Support

  • Support selected sales demonstrations and potential customer sites
  • Give clinical presentations and provide support at trade shows

Training Materials*

  • Constantly update content/materials or give feedback for improvements
  • Develop new training tools based on your experience as necessary
  • Reporting and Administration
  • Produce Clinical Applications Reports
  • Site Follow-up calls as necessary
  • Sending all site surveys and training documentation into headquarters
  • Maintain the Shared Clinical Training Calendar with updated schedule
  • Responsible for booking travel and filing expense reports in a timely manner
  • Customer Site Support
  • Customer call response
  • Clinical 24/7 helpline support as needed
  • Basic on-site service troubleshooting
  • Conduct & Personal Development
  • Maintain a positive attitude and exhibit patience with customer concerns or requests
  • Attend/complete all required training
  • Learn the company's products as well as the competitor's products to better promote the company's product line
  • Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness
  • Follow all company policies regarding travel, expenses, meetings, and meals

Qualifications

  • Must be self-driven to optimize performance without the need for extensive supervision
  • Must possess excellent verbal and written communication skills and work effectively in a demanding, fast paced environment
  • Must have and exhibit excellent presentation skills in small and large groups situations
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire
  • Must be excellent with technology, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome
  • Familiarity with clinical and data, reimbursement, and managed care policies and procedures is highly desirable

Physical Requirements

  • Regularly lift and /or move up to 40 pounds, frequently lift and/or move up to 70 pounds and occasionally lift and/or move more than 100 pounds
  • Often required to Push/pull weights of over 100 pounds when setting up/dismantling trade shows and/or maneuvering Company equipment into place for display
  • Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
  • Must be able to sit and/or drive for long periods of time when travelling
  • Must be able to stand for long periods of time (8-15 hours) for multiple days

COMPETENCIES

  • High attention to detail
  • Understanding of terminology and ability to share and communicate effectively within the group
  • Ability to organize and prioritize tasks resulting in consistent productivity
  • Ability to function within and support a team environment and build strong working relationships
  • Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
  • Self-motivated, utilize available resources for self-improvement and development
  • Flexible: able to follow directives and accomplish tasks outside of normal duties

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